Refund policy

At Sloma Goods, we want you to be happy with your purchase. If something isn't right, we're here to help.

Return Window
You have 14 days from the date you receive your order to request a return or refund.

Eligibility for Returns
To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories and tags included
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:

  • Jewelry that has been worn, resized, or damaged
  • Items marked as final sale
  • Gift cards

How to Start a Return

  1. Email us at [your support email] with your order number and the reason for your return.
  2. Include clear photos if the item is damaged, defective, or incorrect.
  3. Wait for our team to review your request and send you return instructions.

Please do not send items back before contacting us. Returns sent without prior approval may not be accepted, and we cannot be responsible for their loss.

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will offer a replacement or a full refund at no extra cost to you.

Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping.
  • If you change your mind, return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the funds.

Exchanges
If you'd like a different size, color, or item, contact us and we'll do our best to arrange an exchange, subject to availability.

Lost or Undelivered Orders
If your order has not arrived within the estimated delivery time, please contact us. We will investigate with the carrier and offer a replacement or a full refund if the package is confirmed lost.

Late or Missing Refunds
If you haven't received your refund after the timeframe above, check your bank account first, then contact your payment provider. If you still haven't received it, email us at [your support email].

Contact Us
Questions? Reach us at [

At Sloma Goods, we want you to be happy with your purchase. If something isn't right, we're here to help.

Return Window
You have 14 days from the date you receive your order to request a return or refund.

Eligibility for Returns
To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories and tags included
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:

  • Jewelry that has been worn, resized, or damaged
  • Items marked as final sale
  • Gift cards

How to Start a Return

  1. Email us at [your support email] with your order number and the reason for your return.
  2. Include clear photos if the item is damaged, defective, or incorrect.
  3. Wait for our team to review your request and send you return instructions.

Please do not send items back before contacting us. Returns sent without prior approval may not be accepted, and we cannot be responsible for their loss.

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will offer a replacement or a full refund at no extra cost to you.

Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping.
  • If you change your mind, return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the funds.

Exchanges
If you'd like a different size, color, or item, contact us and we'll do our best to arrange an exchange, subject to availability.

Lost or Undelivered Orders
If your order has not arrived within the estimated delivery time, please contact us. We will investigate with the carrier and offer a replacement or a full refund if the package is confirmed lost.

Late or Missing Refunds
If you haven't received your refund after the timeframe above, check your bank account first, then contact your payment provider. If you still haven't received it, email us at [your support email].

Contact Us
Questions? Reach us at [ sloomagoods.com].

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