Refund policy

At SLOMA GOODS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

You may request a return within 14 days of receiving your order, provided the item is eligible for return under this policy and applicable law.

2. Return Eligibility

To be eligible for a return, items should be unused, in their original condition, and returned with their original packaging and accessories where applicable.

Certain items may be excluded from change-of-mind returns where permitted by law, including personalized products and qualifying sealed hygiene or personal-care products that have been opened.

These exclusions do not limit your legal rights regarding defective, damaged, or incorrectly described products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at SUPPORT@SLOMAGOODS.COM.

Please include your order number, a description of the issue, and clear photos or videos where applicable. We will review your request and provide an appropriate solution, such as a replacement, repair, or refund, as required by applicable law.

4. Return Shipping Costs

For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law and disclosed before purchase.

For damaged, defective, or incorrectly supplied items, SLOMA GOODS will cover reasonable return shipping costs where required by law.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, subject to applicable legal requirements and payment-provider processing times.

6. How to Request a Return

Before sending any item back, please contact us at SUPPORT@SLOMAGOODS.COM with your order number and reason for the return.

Please wait for return instructions before shipping an item back.

7. Legal Rights

This policy does not affect any mandatory consumer rights you may have under the laws applicable to your purchase.

Contact Us

For return and refund questions, contact:

SLOMA GOODS
Email: SUPPORT@SLOMAGOODS.COM
Website: https://slomagoods.com