Shipping policy
Thank you for shopping with Sloma Goods! Below you'll find everything you need to know about how we process and ship your order.
Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email once your order is placed.
Shipping Time
Estimated delivery times after your order has been processed:
- Standard Shipping: 7–15 business days
- Express Shipping (where available): 5–10 business days
Delivery times are estimates and may vary depending on your location, customs clearance, and local carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the items in your order. We may offer free shipping on orders over a certain amount, and this will be shown at checkout when it applies.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and a link to track your package. Please allow 24–72 hours for tracking information to update after you receive it.
Multiple Items
If you order more than one item, your products may be shipped separately and arrive on different dates. You'll receive a tracking number for each shipment.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees, depending on your country. These charges are the customer's responsibility and are not included in the product price or shipping cost.
Incorrect Address
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, and we'll try to update it before the order ships.
Delayed, Lost, or Damaged Packages
If your order hasn't arrived within the estimated delivery window, or arrives damaged, please contact us and we'll work with you to resolve it as quickly as possible.
Contact Us
For any questions about your order or shipping, email us at [www.sloomagoods.com].