Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–3 business days after payment is confirmed.

Estimated delivery time
Total delivery time (processing + shipping) is usually:
• Saudi Arabia: 7–15 business days
• Other countries: 10–25 business days
These are estimates, not guarantees. Delays can happen because of customs, holidays, weather, or carrier issues.

Tracking
Once your order ships, we'll email you a tracking number. Tracking updates may take a few days to appear.

Saudi Arabia: National Address
For deliveries within Saudi Arabia, please enter your National Address short code (4 letters + 4 numbers, e.g. ABCD1234) at checkout. An incorrect or incomplete address can delay or prevent delivery.

Incorrect address
If you entered a wrong address, contact us as soon as possible. We can only correct it before the order is handed to the carrier.

Cancellations
Contact us as soon as possible. We can cancel an order only before it has been sent to our supplier for fulfillment.

Damaged or incorrect items
Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or a refund.

Customs and duties
Depending on your country, customs fees or taxes may apply and are the buyer's responsibility.

  ?Questions
Please reach out through our Contact page.